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Privacy Policy
This Privacy Policy is an electronic record under the Information Technology Act, 2000 and does not need physical or digital signatures. At Da Hospitality Services Private Limited ("Da’Villas"), we prioritize your trust and uphold high standards for transaction security and privacy. This Privacy Policy explains how we collect, use, and handle your information. By using our website, you consent to our practices outlined here, which are part of our Terms and Conditions of Use. Please note that this Privacy Policy may change without prior notice. We recommend checking regularly for any updates. Da’Villas is a brand of Da Hospitality Services Private Limited and the below privacy policy is applicable.
The information we collect
You can browse our website without providing personal information. However, if you wish to make a reservation, we will need details like your name, contact number, email, billing information, and bank account details. We clearly mark which information is optional or mandatory, and you can choose not to provide details by skipping specific services or features. Ensure your information is accurate. We aren't liable for any issues resulting from incorrect data you provide. We automatically track details like your IP address to analyze user behavior and improve our services. We collect only the information necessary for enhancing your experience.
Personal information
Personal information includes details that identify you, such as:
a) Name and gender
b) Phone number
c) Email address
d) Contact address
e) Password
f) Financial information (bank account, credit/debit card details) for payments
g) Health information (physical, physiological, mental)
h) Additional details (biometrics, sexual orientation, medical history)
Note:Financial information is processed by third-party gateways, PayU and JusPay, based in Gurgaon, which must keep it confidential. We aren’t liable for any breaches by these parties. Please update us with any changes to your personal information if you stay with us regularly. We may contact you if there are concerns about your bookings.
Cookies
"Cookies" are small files on your hard drive that help us deliver services, analyze page flow, and enhance security. They also personalize content and reduce the need to re-enter passwords. Most cookies are session-based and are deleted after each session. You can disable cookies through your browser, but this may limit some website features and require more frequent password entry. Third-party cookies may also appear on our site, which we do not control.
Promotions and Updates
By providing your email for reservations, you consent to receive offers and updates about our services. We may track your website usage to improve the relevance of our information. If you wish to stop receiving communications, you can unsubscribe via our website or the link in our emails.
Use the data we gather
We use your personal information solely for business purposes, including processing reservations, enhancing services, contacting you as needed, and sharing with trusted third parties if necessary.
We may use your information to update you about your reservation and other services offered on our website.
We use your personal information to resolve issues, measure interest, inform you of offers, customize your experience, detect fraud, enforce terms, and enhance our services. This helps us improve the website and tailor it to your needs for a better, safer experience.
Disclosing information to third parties
We may share your information with trusted third parties (e.g., accountants, credit card processors, hotels) only as needed to provide their services.
If our company is reorganized or sold, the new entity will inherit our rights to your information. We will ensure your privacy is still protected.
We may need to investigate or act on illegal activities, suspected fraud, threats to safety, misuse of our website, violations of terms, or legal claims, as outlined in specific circumstances.
We may disclose information to comply with legal processes, enforce our Terms and Privacy Policy, assist authorized agencies with interception or monitoring, and cooperate with traffic data collection as per relevant rules.
We may share your personal information with internal service providers to manage aspects of our services. These providers are bound by confidentiality agreements and can only use your information for the specific tasks we've assigned, unless you give explicit permission for additional uses.
Subject to this policy, we assure you that we will share your Personal Information only if we have your consent or deemed consent to do so or if we are compelled by law (including court orders) to do so.
Disclosure of Information
**Advertisements:** If you share information with advertisers on our site, it is collected by both us and the advertiser. We use it per our Privacy Policy, while the advertiser uses it according to their own policy. We are not responsible for the Advertisers' practices.
**Links to Other Sites:** Our site may link to other websites that may collect your information. We are not responsible for their privacy practices or content.
Safeguarding your data
We are dedicated to safeguarding your information through a range of security measures, including encryption during data transmission and restricted access for authorized personnel only.
Protection strategy
To uphold the confidentiality of your information, we will use reasonable security practices and current technologies, in line with the Information Technology Act, 2000, to prevent unauthorized access, maintain data accuracy, and ensure proper use of your information.
We limit access to your personal information to employees, contractors, and agents who require it to perform their duties. These individuals are bound by confidentiality agreements and may face disciplinary actions or legal consequences for any breaches.
While we implement industry-standard measures to protect your privacy, we cannot guarantee that your personal information will never be disclosed in unforeseen ways. For example, we may be required to share information with authorities, third parties might unlawfully access communications, or misuse could occur despite our efforts.
Governing law and judicial authority
This website is managed by Da’Villas and governed by Indian law. Mumbai courts have exclusive jurisdiction over all terms and conditions.
Modifications to this privacy policy
We may revise this Privacy Policy as needed. Future changes will be posted here, so please check this page regularly to stay informed of the latest updates.
Complaint policy
Da’Villas is committed to transparency and aims to address customer issues effectively. If you have any complaints or concerns about our services, you can submit them to our Grievance Officer via email at info@davillas.in or by mail at the address below:
The complaint Officer
Da’Villas
Office Address: 413- Shilp One, Shilaj Circle SP Ring Road, Khyati Circle Thaltej- Shilaj Road
Ahmedabad 380059
Key details concerning individuals under 18
Persons under the age of 18 are not eligible to use the accommodation reservation services on this website. Minors can normally accompany their parent(s) or legal custodian(s) who have booked an accommodation.
Using Mobile and and Tablets
When using our app, we collect information similarly to how we do on our website.
Additionally, we gather:
– Data on which app features you use, helping us understand what interests you, without identifying you personally.
– Location data if you allow it, to find nearby services, which you can disable at any time in your phone’s settings.
– Error reports if the app crashes, including device details and usage information, solely for improving app stability.
You can manage what information you receive by adjusting the app or device settings or by uninstalling the app and using our website instead.
Using Mobile and and Tablets
When using our app, we collect information similarly to how we do on our website.
Additionally, we gather:
– Data on which app features you use, helping us understand what interests you, without identifying you personally.
– Location data if you allow it, to find nearby services, which you can disable at any time in your phone’s settings.
– Error reports if the app crashes, including device details and usage information, solely for improving app stability.
You can manage what information you receive by adjusting the app or device settings or by uninstalling the app and using our website instead.
Explicit approval
By using this website, you explicitly agree to our handling and sharing of your personal information as outlined in this Privacy Policy and in compliance with Indian laws.
Note: Headings are for reference only and do not define or limit the content of each section.